Frequently Asked Questions
Order fulfillment is receiving goods, then processing and delivering orders to customers. The process begins with an order placed by a customer and ends once the order is received. Additionally, order fulfillment also manages the return transaction.
A cloud-based supply chain management platform created for companies in the online retail sector. Frisbo enables them to automate logistical processes, manage warehouse procedures, shipping, and refunds, and sell in many countries, all from one dashboard.
You can sell and deliver your products the next day anywhere in Europe by keeping your stock in multiple locations, syncing them with various sales channels, and accessing local courier services. You also get real-time access to orders and inventory status while we take care of your entire operational process
Easy-peasy! Frisbo is a plug & play fulfillment service that fits perfectly with your online shop. All you have to do is to sync it with your online store, move your inventory into our European warehouse network and you are all set. We'll take care of everything.
Shop integration - All of your sales channels sync up automatically in one fulfillment dashboard, so you easily manage and track orders and stock in one place.
Inventory reception - Your products go from your supplier straight to our warehouse network, so all you see are orders heading out and profits coming in.
Inventory management - You keep tabs on your stock in one place, and the availability of your products is updated in real-time so you can bring more in before you run out.
Customer invoicing - Invoices are issued in your company's name, so your customers get your total brand experience.
AWB issuing - You always have a live overview of where your orders are to share with your customers in real-time.
Pick & Pack - When someone orders from you, our trained warehouse staff are notified, so they quickly pick the items for neat packing and safe dispatching.
Carrier relationship - Never bother with couriers. We handle everything for you, from negotiating rates to ensuring every order gets to your customers.
Returns management - We also re-circulate returned items into the flow, so nothing gets left behind unaccounted for.
Customer support - Our team of actual humans is at hand to help you when you, your orders, or customers get stuck or need assistance.
Indeed. Frisbo integrates with all major e-commerce platforms, so depending on the e-commerce platform ( see all our partners) you're running your website on, you'll be able to use our software for the orders you receive there.
We charge for storage, order processing, delivery, and additional services (if you request them). Estimate costs using our online calculator or book a meeting with our sales accounts.
No. At Frisbo, we partner with the largest courier companies in 24 European countries. In addition, our algorithms will choose the best delivery channel based on the country you are selling to and the area where your customer is located.
Yes. We provide cross-border shipping. However, suppose you usually have customers who buy from abroad. In that case, we suggest you store your products in a warehouse closer to them to avoid high delivery prices and eventually speed up the shipping time.
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