Frisbo Efulfillment Services "the App” provides Fulfillment Services (services through which Frisbo may take over, on behalf of the Merchant, part of the process of honoring orders placed by shoppers on the electronic sales channels used by the Merchant, that will be synchronised in the Frisbo Efulfillment App including storage services, order picking, packaging and preparation for delivery, delivery, management of returns from shoppers) "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
Personal Information the App Collects
When you install the App, we are automatically able to access certain types of information from your Shopify account:
- Your Shopify account information, like:
- Information that appears on invoices to customers: Name of company, VAT code, main address
- Information that appears on shipping and return labels: shop URL
- View your customer’s data to ship and deliver orders like:
- Shipping details: delivery street, number, city, county, country, telephone, e-mail
- Invoicing details: Natural Person or Legal Person information (Name, Unique Identification Number), invoicing address, email, telephone, bank account number, bank name, currency, order ID
- View and edit orders to view and add fulfilment-related information like:
- SKU code: Name of the product, brand, UPC, EAN code, External code, VAT value, dimensions, serial number, lot information, type of product, details about warranty, if the product is returnable or not, price information, quantity
- View and edit products to automatically add dimensions and stock information
We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to turn them off, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the personal information we collect from you and your customers to provide the Service and operate the App. Additionally, we use this personal information to communicate with you, optimise or improve the App, and provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We share your personal information with our courier partners and warehouses to provide accurate information to assist in receiving, shipping and delivering goods.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights otherwise.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you want to exercise this right, please get in touch with us using the contact information below.
Also, if you are a European resident, we want you to know that we will use your information to fulfil our processing contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Also, please note that your information will be transferred outside Europe, including Canada and the United States.
Data Retention
When you place an order through the Site, we will keep your Order Information for our records under local laws and regulations unless and until you ask us to delete it.
Changes
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please get in touch with us by e-mail at contact@frisbo.ro or by mail using the details provided below:
Address: str. Laterala nr 55, Vulcan, Brasov, Romania
Data Protection Officer: Vlad Tarziu - vlad.tarziu@frisbo.eu